A couple of years ago, I trekked over to Tyler for a viewing of video presentation by Andrew Sanderbeck. My expectations? I thought it was time for a little road trip and this was an opportunity to have one with a bonus of something interesting to see and hear.

Surprise! The little bonus, not the road trip, became the main feature of the day, and beyond. I went back to my library energized and fired up. Customer service was his theme and it was presented in a fresh new way that made me eager for librarianship once more.

And now I have (along with you) the opportunity to hear Andrew Sanderbeck in person and live! Check your conference program for Thursday at 10:00 AM. Come and hear Andrew talk about Emotional Customer Service. I won't miss it. Hope you won't either.